If something is not working as expected, we want to help quickly and clearly. Start with the checklist below, then contact us if you still need a hand.
Contact support@unusable.net and we will help you update your account email. We may ask a few ownership questions so we can safely match the account, and we are happy to work with whatever details you still have.
Yes. Contact support and we can help process license transfers in good-faith cases. We will confirm the details with you directly and guide both sides through the handover.
The plugins use detailed real-time processing and are happiest on reasonably recent CPUs, especially in dense sessions. Science-native interfaces also run live simulations while their windows are open. They are beautiful to watch and interact with, but closing plugin windows you are not actively editing can free up resources for other hungry plugins. Audio processing continues normally.
Email support@unusable.net with your DAW, operating system, plugin format, product name, and a short description of the issue. Screenshots or a short screen recording are very helpful.