Privacy and cookies

1. Data controller

• Company: Unusable Engineering ApS
• Website: unusable.net
• Contact: support@unusable.net
• Address: Kallerupvej 26, 2640 Hedehusene, Denmark
• CVR: 46389891

2. What data we process

• Order and account data: email, order IDs, purchase history, license metadata.
• Payment-related references received from payment providers (not full card data).
• Technical data: IP address, browser/device details, logs, and security events.
• Support data: messages and attachments you send us.

3. Why we process data (legal basis)

• Contract performance: processing orders, delivering licenses, and recovery flows.
• Legal obligations: accounting, tax, and regulatory compliance.
• Legitimate interests: fraud prevention, platform security, and service improvement.
• Consent: optional analytics and marketing cookies/pixels.

4. Recipients and processors

We use service providers for hosting, checkout/payment processing, email/support operations, and optional analytics/marketing tooling. These providers only receive data required for their tasks under contractual safeguards.

5. International transfers

Some providers may process data outside the EU/EEA. Where that happens, we use transfer safeguards such as the European Commission Standard Contractual Clauses (or equivalent legal mechanisms).

6. Retention

• Order/accounting data is kept as required by applicable law.
• Support records are retained for support and dispute handling, then deleted or anonymized.
• Optional analytics/marketing data follows each provider’s configured retention period.

7. Cookies and tracking technologies

We only use non-essential cookies and similar technologies (for example analytics tags and tracking pixels) if you opt in.

• Strictly necessary: cart, checkout/session flow, and security-related behavior.
• Analytics (optional): traffic and usage measurement.
• Marketing (optional): advertising and cross-site tracking pixels.

8. Your rights

Subject to GDPR and local law, you may request access, rectification, deletion, restriction, objection, and data portability. You can also withdraw cookie consent at any time in cookie settings.

9. Complaints

If you believe your data has been processed unlawfully, you can contact us first at support@unusable.net and you may also lodge a complaint with your supervisory authority. In Denmark, this is Datatilsynet.